Terms and Conditions

1. Introduction

Effective Date: 12 July 2026
Last Updated: 12 July 2026

Welcome to NZ Finder.

These Terms and Conditions (“Terms”) govern your access to and use of the NZ Finder website and services.

NZ Finder is operated by AN-LOC New Zealand Limited (“NZ Finder”, “we”, “our” or “us”).

By accessing or using NZ Finder, creating an account, submitting or claiming a business listing, or using any of our services, you agree to be bound by these Terms.

If you do not agree with these Terms, you should not access or use NZ Finder.

These Terms apply to all visitors, registered users, businesses and anyone who accesses or interacts with NZ Finder.

Our Privacy Policy explains how we collect, use and protect personal information and forms an important part of your use of NZ Finder.

2. About NZ Finder

NZ Finder is an online business directory and discovery platform that helps people discover businesses, services and places across New Zealand.

Our role is to help people discover businesses and help businesses connect with their communities across New Zealand.

NZ Finder does not own, operate, manage or control the businesses listed on our website.

Unless expressly stated otherwise, NZ Finder:

• is not a marketplace
• is not a booking platform
• is not a payment platform
• is not a provider of the products or services offered by businesses listed on NZ Finder
• does not act as an agent or representative of any listed business

Any communication, agreement, booking, purchase or other transaction is solely between you and the relevant business.

NZ Finder is not responsible for the products, services, pricing, availability, accuracy of information or business practices of any business listed on the website.

Business listings are intended to help users discover businesses. Users should independently verify any information before relying on it or entering into any transaction with a business.

Nothing in these Terms creates any partnership, joint venture, employment or agency relationship between NZ Finder and any business listed on the website.

3. Eligibility

To use certain features of NZ Finder, including creating an account, claiming a business listing or subscribing to a paid service, you must be 18 years of age or older, or otherwise have the legal capacity to enter into binding agreements under the laws applicable to you.

By creating an account or using our services, you represent that the information you provide is accurate, complete and up to date.

You are responsible for maintaining the accuracy of your account information and for keeping your login credentials secure and confidential.

You are responsible for all activities that occur under your account unless you notify us that your account has been compromised or accessed without your authorisation.

If we reasonably believe that you do not meet these eligibility requirements or that information associated with your account is false or misleading, we may suspend or terminate your access to NZ Finder in accordance with these Terms.

4. User Accounts

You may need to create an account to access certain features of NZ Finder, including managing business listings and subscribing to paid services.

You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out using your account.

Each account must be registered using a valid and unique email address. You are responsible for ensuring that you have the right to use the email address associated with your account.

You must not:

• create an account using false or misleading information
• impersonate another person or organisation
• share your account with others in a way that compromises the security or integrity of NZ Finder
• attempt to gain unauthorised access to another user’s account

Accounts are personal and may not be transferred to another individual without the prior approval of NZ Finder.

If your account details change, you are responsible for keeping your account information accurate and up to date.

If you believe your account has been compromised or accessed without your authorisation, you should notify NZ Finder as soon as reasonably practicable.

We may suspend, restrict or terminate accounts that violate these Terms or that we reasonably believe present a security, legal or operational risk.

5. Business Listings

Business listings are the core of NZ Finder. This section explains how business listings are created, claimed, managed and displayed on our platform.

5.1 Adding a Business

Businesses may be added to NZ Finder by:

• business owners or authorised representatives
• NZ Finder
• other lawful sources considered appropriate by NZ Finder

By submitting a business listing, you confirm that you are authorised to provide the information and that it is accurate to the best of your knowledge.

Submitting a business listing does not guarantee that it will be published on NZ Finder.

All new listings are subject to review and approval before becoming publicly available.

5.2 Claiming a Business

A business listing may be claimed by an authorised representative of the business.

NZ Finder may require evidence to verify that you are authorised to manage the business before approving a claim.

Verification requirements may vary depending on the circumstances of each claim.

Submitting a claim does not guarantee that ownership or management rights will be granted.

5.3 Managing a Listing

Once a business listing has been successfully claimed, the authorised account managing that listing is responsible for:

• maintaining accurate information
• updating business details when they change
• ensuring that uploaded content complies with these Terms
• protecting access to the account associated with the listing

Business listings may only be managed by authorised accounts approved through the NZ Finder claim process.

5.4 AI-assisted Content

NZ Finder may use artificial intelligence to assist in creating business descriptions or other listing content.

AI-generated content is intended as a starting point only.

Once a listing has been claimed, the authorised account managing that listing is responsible for reviewing, correcting and maintaining the content displayed.

NZ Finder does not guarantee that AI-assisted content is complete, accurate or suitable for every business.

5.5 Business Information

Business listings may contain information obtained from publicly available sources, businesses themselves or other sources considered appropriate by NZ Finder.

Information displayed before a business listing is claimed may not have been reviewed or verified by the business.

While NZ Finder aims to improve the quality of business information, businesses remain responsible for reviewing and maintaining information associated with their claimed listings.

Users should independently verify business information before relying upon it.

5.6 Ownership Changes

If ownership or management of a business changes, the new authorised representative may submit a claim to manage the listing.

NZ Finder may require additional verification before transferring management rights.

Existing management rights may be removed where appropriate following successful verification.

5.7 Closed Businesses

If a business permanently closes, NZ Finder may:

• update the listing
• mark the business as permanently closed
• unpublish or remove the listing
• retain historical information where appropriate

The appropriate action will depend on the circumstances of each business.

5.8 Removing Listings

NZ Finder may remove, reject, unpublish or otherwise restrict business listings where appropriate, including where listings:

• violate these Terms
• contain false or misleading information
• infringe intellectual property rights
• promote unlawful or harmful activities
• create security or operational risks
• otherwise compromise the integrity of NZ Finder

Removal of a listing does not necessarily affect the status of the associated user account.

If the account managing a business listing is closed or removed, NZ Finder may retain the business listing as an unclaimed listing, allowing another authorised representative to claim and manage it in the future.

6. Using NZ Finder

When using NZ Finder, you agree to use our website and services responsibly and in accordance with these Terms and all applicable laws.

You must not:

• create fake accounts or impersonate another person or organisation
• submit false, misleading or fraudulent information
• create duplicate or fake business listings
• submit business listings without proper authority
• upload content that is unlawful, defamatory, abusive, offensive, discriminatory or otherwise inappropriate
• upload content that infringes another person’s intellectual property or other legal rights
• introduce malware, viruses or other harmful software
• attempt to gain unauthorised access to NZ Finder, its systems or other user accounts
• attempt to bypass any security measures or access restrictions implemented by NZ Finder
• interfere with the operation, security or performance of NZ Finder
• use automated tools, bots, scripts or similar technologies to scrape, copy or harvest data from NZ Finder without our prior written permission
• attempt to manipulate search results, business rankings or other features of NZ Finder
• misuse any contact forms, messaging features or communication tools provided by NZ Finder
• use NZ Finder for any unlawful purpose or in any way that may damage the reputation, integrity or security of NZ Finder.

You remain responsible for any content or information that you submit through your account.

Failure to comply with this section may result in the suspension or termination of your account, the removal of business listings or other action permitted under these Terms.

7. Search, Rankings & Featured Listings

NZ Finder provides search and discovery tools to help users find businesses across New Zealand.

Search results, business rankings and featured content are determined using systems and criteria developed by NZ Finder.

Search results may take into account factors such as:

• search keywords
• business categories and subcategories
• location
• business information
• listing completeness
• business features and attributes
• relevance to the user’s search
• featured listing status
• other factors determined by NZ Finder

The criteria used to determine search results, rankings and featured content may change from time to time as NZ Finder continues to improve its services.

NZ Finder does not guarantee that any business listing will appear in a particular position or receive any minimum level of visibility, traffic or customer enquiries.

Purchasing a paid subscription does not guarantee preferential placement in search results unless the service specifically includes featured or promotional placement.

Featured Listings are displayed in accordance with the advertising or promotional services purchased by the business and are subject to the applicable campaign period and any additional terms communicated at the time of purchase.

Businesses must not attempt to manipulate search results, rankings or featured content through misleading information, keyword stuffing, duplicate listings or other practices intended to unfairly influence visibility.

NZ Finder reserves the right to adjust, remove or disregard information or content that it reasonably believes has been used to manipulate search results or otherwise compromise the integrity of the platform.

8. Paid Services

NZ Finder offers both free and paid services.

The features, pricing and availability of paid services are described on our website and may change from time to time.

Subscriptions are provided on a recurring basis unless otherwise stated and continue until cancelled in accordance with these Terms.

By purchasing a paid subscription, you authorise the applicable payment provider to process recurring payments for the selected subscription plan.

All payments are processed by trusted third-party payment providers. NZ Finder does not collect, store or have access to your full payment card details.

You are responsible for ensuring that your payment information remains valid and up to date.

If a payment cannot be successfully processed, NZ Finder may:

• retry the payment
• temporarily restrict access to paid features
• remove access to features available only under the paid subscription
• downgrade the business listing to a free listing after any applicable grace period
• suspend or cancel the subscription where appropriate

Unless otherwise stated, cancellation of a paid subscription prevents future renewals but does not affect the remaining paid subscription period.

At the end of a paid subscription, the associated business listing will normally continue as a free listing with access to the features available under the free plan.

Prices displayed on the NZ Finder website may change from time to time. Any pricing changes will apply to future subscription periods and will not affect subscription periods that have already been paid, unless otherwise required by applicable law.

NZ Finder may also change the features or availability of paid services from time to time. Any such changes will apply in accordance with these Terms and applicable laws.

Refunds are considered only where required by applicable law or where NZ Finder determines that a refund is appropriate, including in cases of duplicate payments, billing errors or other exceptional circumstances.

9. Intellectual Property

Unless otherwise stated, all intellectual property rights in the NZ Finder website, including its design, layout, software, source code, databases, text, graphics, logos, trademarks and other original content, are owned by or licensed to AN-LOC New Zealand Limited.

These rights are protected by applicable intellectual property laws.

Businesses retain ownership of the content they submit to NZ Finder, including business descriptions, images, logos and other materials, unless otherwise agreed.

By submitting content to NZ Finder, or otherwise authorising NZ Finder to use content on your behalf (including by email or other written communication accepted by NZ Finder), you grant NZ Finder a non-exclusive, worldwide, royalty-free licence to store, use, reproduce, display, modify, adapt and distribute that content for the purpose of creating, publishing, operating, maintaining, promoting and improving business listings, NZ Finder and its services.

This licence continues for as long as the content remains published on NZ Finder.

You confirm that you have the necessary rights and permissions to submit content to NZ Finder or authorise NZ Finder to use content on your behalf, and that doing so does not infringe the intellectual property rights or other legal rights of any third party.

Except as permitted by law or with our prior written permission, you must not:

• copy, reproduce or distribute any part of the NZ Finder website
• modify, reverse engineer or attempt to extract the source code of NZ Finder
• use NZ Finder’s trademarks, logos or branding in a way that suggests endorsement or affiliation
• use content from NZ Finder for commercial purposes without permission

Nothing in this section prevents users from viewing, printing or downloading content from NZ Finder for their own personal, non-commercial use, where permitted by law.

Nothing in these Terms transfers ownership of any intellectual property rights between you and NZ Finder.

10. Moderation, Suspension & Termination

To help maintain the quality, integrity and security of NZ Finder, we may review business listings, user accounts and other content submitted to our platform.

NZ Finder may, at its sole discretion and where appropriate:

• reject or decline new business listings
• reject or decline business listing claims
• request additional information or evidence before approving a listing or claim
• require corrections to inaccurate or misleading information
• unpublish or remove business listings
• suspend or restrict access to user accounts
• terminate user accounts
• remove or restrict access to content
• take any other reasonable action necessary to protect NZ Finder, its users or businesses

These actions may be taken where we reasonably believe that a user or business has:

• breached these Terms
• submitted false or misleading information
• infringed intellectual property rights
• uploaded unlawful, offensive or harmful content
• used NZ Finder to promote illegal, fraudulent or deceptive activities
• attempted to manipulate search results, business rankings or featured content
• created duplicate, fake or fraudulent business listings
• engaged in spam, abusive behaviour or other misuse of NZ Finder
• created security, legal or operational risks
• otherwise compromised the integrity or reputation of NZ Finder

Where appropriate, NZ Finder may provide an opportunity to correct or respond to an issue before taking action. However, we reserve the right to take immediate action where we reasonably believe it is necessary to protect users, businesses or the integrity of the platform.

Where appropriate, suspended business listings or user accounts may be reinstated after the relevant issues have been resolved to the reasonable satisfaction of NZ Finder.

The exercise of any rights under this section does not limit any other rights or remedies available to NZ Finder under these Terms or applicable law.

11. Disclaimers

While NZ Finder aims to provide accurate, useful and up-to-date information, we do not guarantee that all information available on the website will always be complete, accurate or current.

Business information is provided for general informational purposes only. Users should independently verify any information before relying on it or entering into any transaction with a business.

NZ Finder does not independently verify every business or every item of information published on the website.

NZ Finder does not guarantee:

• the availability, quality or suitability of any products or services offered by businesses listed on the website
• the accuracy of information provided by businesses or other third parties
• that business listings will always remain available on NZ Finder
• that the website will operate without interruption, delay, error or security incidents
• that search results, rankings or featured listings will meet any particular expectation or outcome
• that use of NZ Finder will result in customer enquiries, sales or business opportunities

Any dealings, communications or transactions between users and businesses are solely between those parties.

To the fullest extent permitted by applicable law, NZ Finder disclaims all warranties, representations and guarantees, whether express or implied, except where they cannot lawfully be excluded.

Nothing in these Terms excludes or limits any rights or remedies that cannot lawfully be excluded under applicable New Zealand law.

12. Limitation of Liability

To the fullest extent permitted by applicable New Zealand law, NZ Finder and AN-LOC New Zealand Limited are not liable for any loss, damage, cost or expense arising directly or indirectly from:

• the use of, or inability to use, NZ Finder
• reliance on information published on NZ Finder
• decisions made by users based on information obtained from NZ Finder
• the acts, omissions, products or services of any business listed on NZ Finder
• any communication, transaction or dispute between users and businesses
• errors or omissions in business listings or AI-assisted content
• interruptions, delays, technical failures, security incidents or unauthorised access affecting the website
• the suspension, removal or unavailability of business listings, accounts or content in accordance with these Terms

To the fullest extent permitted by applicable law, NZ Finder is not liable for any indirect, incidental, consequential, special or punitive damages, including loss of profits, revenue, business opportunities, goodwill or data.

Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded under applicable New Zealand law.

13. Indemnity

You agree to indemnify, defend and hold harmless AN-LOC New Zealand Limited, NZ Finder and their directors, officers, employees and contractors from and against any claims, liabilities, losses, damages, costs and expenses (including reasonable legal costs) arising out of or relating to:

• your breach of these Terms
• content or information that you submit to NZ Finder
• your use of content, logos, images or other materials that you did not have the authority or permission to use
• false or misleading representations made by you in connection with your business listing
• your infringement of any intellectual property or other legal rights of another person
• your misuse of NZ Finder or its services
• your violation of any applicable law or regulation
• any claim arising from your business, products or services

This section applies only to the extent that the relevant claim, loss or damage results from your acts, omissions or failure to comply with these Terms.

Nothing in this section requires you to indemnify NZ Finder for any loss or damage resulting from NZ Finder’s own negligence, wilful misconduct or any liability that cannot lawfully be excluded or limited under applicable New Zealand law.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes to NZ Finder, our services, our business practices or applicable laws.

When we make material changes, we may notify users through our website, by email or by other appropriate means where reasonably practicable.

Where applicable law requires your consent before certain changes take effect, we will seek that consent in accordance with the relevant legal requirements.

The “Last Updated” date at the beginning of these Terms indicates when they were most recently revised.

By continuing to use NZ Finder after updated Terms become effective, you agree to be bound by the revised Terms.

If you do not agree with any updated Terms, you should stop using NZ Finder and its services.

15. Governing Law

These Terms are governed by and interpreted in accordance with the laws of New Zealand.

Any dispute, claim or legal proceeding arising out of or relating to these Terms or the use of NZ Finder will be subject to the exclusive jurisdiction of the courts of New Zealand, unless applicable law provides otherwise.

16. Contact Us

If you have any questions about these Terms or your use of NZ Finder, we encourage you to contact us.

We will make reasonable efforts to respond to your enquiry as soon as reasonably practicable.

You can contact us using the details below:

NZ Finder
Operated by AN-LOC New Zealand Limited

Email: support@nzfinder.co.nz

Website: https://nzfinder.co.nz/contact